Spa Etiquette

How do I make a spa reservation?

We strongly recommend that you book your spa treatments well in
advance to ensure that your preferred treatment and time is available.
Reservations can be made in person or by dialing +91 040 23359 777.

What time should I arrive for my treatment?

Please arrive at The Spa 45 or at least 15 minutes before your
scheduled appointment time – this allows us to have a brief
consultation with you, and for you to enjoy the ambience,relax,
unwind, and prepare for your spa journey.

What happens if I need to cancel my treatment?

If you would like to reschedule or cancel your booking, you can do
so at any time subject to providing at least 12 hours notice. If a
cancellation is made less than 12 hours prior to your appointment
time, a 50% charge will apply. If there is no notice provided, a full
charge will be made for the services reserved.

What happens if I am late for my appointment?

As a courtesy to all guests, we endeavor to meet all timings and spa
schedules. Arriving late will limit your treatment time, reducing the full
benefit and enjoyment. Late appointments may not be honored if there
is a treatment booked immediately after and will be charged a
cancellation fee.

What medical or physical concerns do I
need to tell the therapist?

All first-timers need to fill out a consultation form prior to their
treatment –this is to provide you with the best possible
experience and to assure your maximum safety and comfort.

What is the minimum age requirement?

Spa guests must be 16 years and over to enjoy a treatment at the
Spa without supervision. Younger guests under the age of 16
need to be accompanied by an adult to enjoy the selected teen
treatments. Please approach our Spa Consultant for more details.

How should I prepare for my spa treatment?

Please shower off any oils and suntan creams prior to your
treatment to allow better absorption of the products applied.

What do I need to wear?

There is no need to bring or wear any special
clothing, as spa attire is provided. Disposable
undergarments are provided for body treatments.

Should I shave before my spa treatment?

Men we recommend shaving prior to having a facial
for maximum comfort and benefit to the skin.